Terms of Service

Service Scope

VPNHO provides international route subscriptions for cross-border access and network acceleration, along with subscription management and access to client downloads. The service covers 120+ countries / 210+ routes and supports Windows / macOS / iOS / Android / Linux. Available routes, protocols, and client links are shown in the user panel and may change due to maintenance, upstream adjustments, or operating conditions.

Subscriptions do not include accounts, content licenses, or paid benefits from destination websites. Each third-party platform determines whether access is permitted, what content it offers, and how it manages accounts. Selecting an exit region does not grant access to all content available in that region.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep login credentials, subscription links, and import details secure. Do not publish them or share them with others. If credentials are exposed or you notice unusual connections, change your password promptly and use a support ticket to check your subscription details.

The service allows unlimited devices to be online at the same time for the account holder’s own devices. This does not permit account sharing, subscription resale, route distribution, or providing access to others. Subscriptions may not be used for commercial resale or public proxy services without permission.

Monthly subscription traffic resets each month on the activation date. Mid-cycle upgrades are prorated against the remaining days. Data packages remain available until used and do not expire. Check the plan price, capacity, and type before use; see plan pricing for details. Account holders are responsible for managing traffic use on their devices and avoiding unintended tasks that continuously consume subscription traffic.

Lawful Use

Users must comply with the laws and regulations that apply where they are located and to their activities. The service must not be used for unlawful purposes, including fraud, violating others’ privacy, distributing illegal content, infringing intellectual property, or accessing computer systems without authorization. Access to destination platforms must follow their account, regional, and content licensing rules.

Do not use routes to send spam, conduct malicious scans, attack networks, or disrupt other users’ connections. Do not tamper with service interfaces, impersonate another user, or obtain subscription information that does not belong to you. Users are responsible for their access activity, published content, and any permissions they obtain.

Service Availability and Liability

Connection performance depends on factors including the local network, device settings, carrier routing, destination websites, and route maintenance. VPNHO does not guarantee continuous connections at all times, across all network environments, or with every third-party application. Illustrative interfaces and reference route information are not speed guarantees.

If an issue occurs, first check your subscription status, client settings, and destination application, then submit a description of the issue and troubleshooting steps. Notices about maintenance or adjustments that affect service use will be posted on the site or in the user panel. The impact of third-party platform changes, local network outages, or incorrect user settings will be assessed based on the circumstances. These terms do not exclude liability that applicable law does not permit to be excluded.

Account Restrictions and Termination

If VPNHO identifies unlawful use, account resale, subscription sharing, attacks, or other violations of these terms, it may restrict the relevant connections, suspend the subscription, or terminate the account according to the risk. Where there is an immediate security risk, necessary restrictions may be applied first, with an explanation provided through the user panel or a support ticket.

If you believe a restriction was applied in error, submit an explanation through a support ticket to request a review. Reviews should be based on the actual conduct and applicable laws. Normal personal use across multiple devices will not be restricted on the grounds that the service allows unlimited devices.

Changes to These Terms and Related Policies

VPNHO may update these terms in response to service changes or legal requirements and will show the last updated date on this page. Important changes affecting account benefits or how the service is used will be announced on the site or in the user panel. Updates do not remove rights users have under applicable law, and their application to past events must follow the law.

You may request a full refund without giving a reason within 30 days of your first payment. See the refund policy for application and processing details.

See the privacy policy for how account information is handled. For questions about these terms or service handling, request an explanation through a user panel support ticket.